Warranty Information

Warranty (if applicable) only for www.bonzyhome.com Orders. If you have any problems with products, please feel free to email me at support@bonzyhome.com.

We’ve naturally got you covered on any manufacturing defects for the “warranty period” starting from the date of shipping.

Your warranty covers only labor and parts covered except normal wear and tear during this warranty period, and after inspection and acceptance by Bonzy Home.

 

 60 Days of Satisfaction Guarantee

 We want your space to feel perfect. That’s why we offer a 60-day return policy on all Bonzy Home orders. You can initiate a return or exchange up to 60 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.Bonzy Home bears all the freight. (This is only applicable to returns due to product quality problems)

 1 Year Warranty

One (1) year warranty for all Bonzy Home online store products.we’ve naturally got you covered on any manufacturing defects for the “Warranty Period” starting from the date of shipping.

 Against:

Missing materials from the Product at the time of delivery;

Defects in the manufacturing of materials used for the Products at the time of delivery;

Failure of the Products to correspond with the description in the applicable contract of sale at the time of delivery; and major defects in the functional department, such as:

Chairs

Skeletal steel frame failure

Casters mechanism failure

Recline mechanism failure

Tilt mechanism failure

Gas lift failure

Armrest mechanism failure

 Sofa

Skeletal steel frame failure

Failed stitching

Faulty joints and springs

Seam separation

Mechanism failure

Defective construction

Electronic components

Subject to the following:

Any replacement parts shall be sent to the address of the original purchaser,replaced parts may be recollected by Bonzy Home to be disposed of;to benefit under this warranty, Bonzy Home must be notified of any defect within 14 days of the occurrence of such defect via an image or video of the relevant defect sent electronically to support@bonzyhome.com, and after inspection and acceptance by Bonzy Home;to the extent permitted under the applicable Federal and State law of the United States of America, all parts replaced or repaired under this warranty shall be warranted for the remainder of the designated Warranty Period.

 What Our Warranty Does Not Cover

 All warranties listed on this page exclude the following where permitted under the applicable Federal and State law of the United States of America:

Excludes normal wear and tear of surfaces that are not attributable to manufacturing, including but not limited to (a) degradation of upholstery (PU leather/fabric / genuine leather/mesh), the top portion of armrests, pillows, casters exterior or mesh stitching, (b) damage to plastic coverings, (c) variance of tightness of mechanisms, and (d) excludes damage from accidents, natural disasters, physical damage from pets, fire and flood, and non-manufacturing incidents covered under insurance policies (regardless of whether you are in possession of the relevant insurance), (e) excludes any variations in dimensions and color; any claims for indirect, consequential or incidental losses.

Damage to a product that has been modified or altered without the written permission of Bonzy Home;Damage caused to all Bonzy Home products during self-assembly due to failure to adhere to the relevant self-assembly manual instructions provided;Minor misalignments, variations arising out of hand-made workmanship.

Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Article warranty.